Delivery Information

Delivery Information

1.  Proof of I.D. is required for every delivery and requires a signature, without valid I.D the item(s) cannot be delivered.  If the delivery fails we will attempt to deliver the items the following day.  An extra delivery charge may be issued if it is holding up further deliveries.

2.  If you order more than one item, don't panic, we will only charge you the one delivery cost.

We reserve the right not to deliver items to certain areas due to their size or fragile nature. Please contact us prior to delivery as an extra delivery charge may occur. The delivery charge is calculated once you have reached the Basket Page on our website.

3. Delivery is made by our own delivery fleet of drivers in the North-East Region.

Proof of I.D. is required when making a delivery.

4. Delivery is only available to the following Post Codes:

 

SR, TS, DH, NE1, NE2, NE3, NE4, NE5, NE6, NE7, NE8, NE9, NE10, NE11, NE12, NE13, NE15, NE16, NE17, NE18, NE19, NE20, NE21, NE22, NE23, NE24, NE25, NE26, NE27, NE28, NE29, NE30, NE31, NE32, NE33, NE34, NE35, NE36, NE37, NE38, NE39, NE40, NE41, NE42, NE43, NE44, NE45, NE46, NE47, NE48

5. Additional charges apply to other North East Post Codes not listed above.

 

 

Collect In-Store

When selecting this option, you will be contacted when your item will be ready for collection. You will need to bring along your invoice or invoice number as well as proof of I.D. Without this, then it may delay in processing your order. For security reasons, we require payment to be made in full before collecting your goods. The Collect in-store option requires you to fill out your address for verification.

24 Hour Delivery Options

We can Deliver, Install & Remove (where specified) any appliance Monday - Saturday; 9:00am - 5:00pm.  

NOTE: Gas appliances need to be installed via a CORGI registered fitter. To find out more on your nearest CORGI fitter please contact us at our main store 0191 581 2731.

 

 

 

 

Why we contact you

1. To confirm the delivery or collect in-store time.

2. To make sure of security measures, we take for your protection to prevent fraudulent transactions.

We endeavour to deliver all items within the time scales given above.

Delivery services listed above are for North East Region only.  Please note we do not send goods outside of the UK or to BFPO addresses (Eire excluded). If the first part of your postcode matches the list below you qualify for DELIVERY.

SR, TS, DH, NE1, NE2, NE3, NE4, NE5, NE6, NE7, NE8, NE9, NE10, NE11, NE12, NE13, NE15, NE16, NE17, NE18, NE19, NE20, NE21, NE22, NE23, NE24, NE25, NE26, NE27, NE28, NE29, NE30, NE31, NE32, NE33, NE34, NE35, NE36, NE37, NE38, NE39, NE40, NE41, NE42, NE43, NE44, NE45, NE46, NE47, NE48

All other post codes areas are charged depending on how far away you are situated from our store.

We strongly recommend you keep the original packing UP TO 14 DAYS in case you have any reason to return your purchase.

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. We will inform the customer of a tentative delivery date. If the goods are not delivered within the agreed timescale, the customer will have the right to cancel the order and we will refund any money paid by you for the goods. Orders will be delivered on our behalf by one of our couriers and made between 9.00am - 5.00pm Monday - Saturday.

We may require to ask for your help (or other recipient) in handling any order in excess of 25kgs (generally white goods). We will only deliver goods to the ground floor.

In the unlikely event that your product appears lost or is damaged in transit please contact us immediately via email Contact Us , or telephone 0191 581 2731.  We suggest you keep your original packaging in case you have any reason to return your purchase.  We will not pick up items unless they are packed adequately in the original packaging.  Alternative packaging will be sufficient as long as it provides the same protection to the goods.  However, we strongly advise you use the original packaging.

When returning goods to manufacturers it is imperative products are returned with all the original packaging otherwise they may reject the product.  This also reduces the amount of damage a product could endure through transportation.  The customer who has ordered the goods must sign for all goods on delivery.

If a delivery attempt has failed.  We will then deliver the item the following day.  We may charge you if we cannot deliver on the date you have requested. This is excluded if goods are refused, if there were obvious signs of damage through transit. This does not affect the consumer's statutory rights.

Please note if goods are not received within 7 working days of the goods being dispatched you must notify Calverts Electrical within this time period. This is purely for security purposes to protect us and indeed the customer directly.

Shortages or incorrect goods

It is the customer's responsibility to sign for all packages as shown on the delivery consignment note. Any missing items must be noted on the same consignment note before the driver leaves. It is the customer's responsibility to notify Calverts Electrical of any shortages within 5 days of delivery. Any incorrect goods received must also be notified immediately in order to rectify the problem quickly and efficiently.

 

 

Non-Deliveries

Calverts Electrical will not accept liability for goods lost in transit unless notified within 7 days from the expected delivery date.

If attempted re-deliveries fail then you will be issued with a charge plus the cost to ship the item back to us.  You will also only be given a Partial refund.  You will then have to re-order at the current price of the item.

 

 

Damage in transit

The guarantee excludes faults caused by accident, neglect or misuse by the consumer. If goods arrive in a damaged or unsatisfactory condition you must make a note on the couriers delivery consignment note. You don't have to open the item to inspect the goods inside. This applies to visual damage that can be seen on the outside only. It is imperative you fully inspect the goods at the time of delivery. If you do not state any visual damage on the delivery consignment note, you have then accepted the delivery to your satisfaction and you will be held responsible for any damage reported after the delivery is made so the cost of delivery, collection and administration cost will be charged to your credit card account. This does not affect your statutory rights as a consumer.

It will be your responsibility to inform us of any damages within 5 working days of receipt of goods, as we need to inform our delivery fleet. We will not accept claims made after 5 working days. If goods returned under this clause are found to be perfect and in full working order they will be returned to you and an administration fee will be charged along with the cost of carriage to your credit card account.  This does not affect your statutory rights as a consumer.

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